Every item is inspected before dispatch and photographed so you know what is coming. If something is still not right, this page explains what happens next.
If your parcel has not reached you within 45 days of your order date, you receive a full refund. Email us with your order number and we process it.
14-day return policy
If you are not entirely satisfied with your purchase, you may return the item within 14 days of receiving it.
To be eligible, the item must be unused, in the exact condition in which you received it, and in its original packaging including all protective materials and tags. Used, damaged or altered items cannot be returned.
How to start a return
- Email [email protected] with your order number and a short note about the reason.
- We reply with the correct return address for your location, usually within a few hours.
- Send the item back within 7 days of receiving those instructions.
Return shipping is paid by the customer, unless the item that arrived was defective or not the item ordered — in that case we cover it.
Damaged or incorrect items
If your item arrives damaged or is not what you ordered, email us within 48 hours of delivery with photographs. We arrange a replacement or a full refund, including return shipping, at no cost to you.
Refund process
Once your return reaches our facility and has been inspected, we email you to confirm. Approved refunds are processed within 5 to 10 business days and credited to your original payment method. Depending on your bank, it can take a few additional days to appear on your statement.
Contact
LuxePicks
Email: [email protected]